Privacy policy
Last updated March 2022

Our company name is Infyos Ltd., a company registered in England and Wales under company number: 13476810. Our registered address is 20-22 Wenlock Road, London, England, N1 7GU. If you wish to speak to someone about the policy, please contact us at

We respect your right to privacy and will only process personal information about you in accordance with applicable data protection laws. We comply with General Data Protection Regulation (2016/679) and the UK Data Protection Act 2018. If any of these laws are replaced or superseded, we will also comply with that.


Your privacy is important to Infyos. This policy sets out information on the personal data we collect about you, and your rights in respect of this data. This policy applies whether you use our services, whether technical support, consulting services or any other services (the “Services”) or use our website ( (the “Website”).

Our Website may contain links to third party websites that are not covered by policy. We therefore ask you to review the privacy statements of other websites and applications to understand their information practices.

If you have any comments on this policy, please email them to

This policy contains the following information:
- Information on what we can collect
- How we keep your personal data safe
- How we disclose your information
- Your rights regarding your personal data
- What happens when we link to other websites
- The changes we may make to the policy

The different ways we process personal data

Personal data, or personal information, is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect data about you that is not personal, i.e. it is public information. This is not personal data and is not held in accordance with this policy.

We may collect, use, store and transfer different kinds of personal data about you when you use our Website or use our Services. Whenever we collect personal data about you, we must have a legal ground to do so.

When you use our website

When you use our Website for sales or pre-sales enquiries, we will ask you to provide your email address and name. The legal basis we rely on for this is Article 6(1)(f) of the GDPR - Legitimate Interests.​We use this information to allow you to sign into an account on our Website and Services.

The legal basis we rely on for this is Article 6(1)(f) of the GDPR - Legitimate Interests.​ The information is required to protect your online account.If you contact a member of our team to discuss customer service matters, we will use your name and email address when we interact with you. The legal basis we rely on for this is Article 6(1)(f) of the GDPR - Legitimate Interests.​ This is to provide you with assistance regarding customer service matters.We will then use your name and email address to send you information about your account (including changes to this policy or security information) or to discuss our Services. The legal basis we rely on for this is Article 6(1)(f) of the GDPR - Legitimate Interests.​ This is to provide you with relevant information relating to the security of your online account, and also to ensure you have up-to-date information on how we handle your personal data.

We may ask you whether you want to opt-in to our marketing information, including newsletters. If you say yes to this, we will use your email address to provide you with marketing information about our products and services. The legal basis we rely on for this is Article 6(1)(f) of the GDPR - Legitimate Interests.​ You can withdraw your consent at any time by contacting us at

When you are our customer

When you purchase goods or Services from us, we will collect information such as your name, address, email address, telephone number, title, position held and payment details. We require this information so that we can provide you with the goods or Services you have purchased. We may also use this information to keep your goods or Services updated, to comply with applicable law and regulation, to maintain security of networks and systems, to improve and develop our goods or Services, or to engage in further transactions with you. We will only collect the information necessary to provide you with those goods or Services. The legal basis we rely on for this is Article 6(1)(f) of the GDPR - Legitimate Interests.​

We will never collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). If this changes, we will update this policy, and ask for your consent to process this information.

We do not collect any personal information about anyone under the age of 16.

How we keep your personal data safe

Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our Website. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

If there is an incident where we become aware that there has been a data breach, we will let you know without undue delay. We will then take all necessary steps, including informing the Information Commissioner’s Office in the UK, to limit the extent of the breach and to prevent a further reoccurrence.

We will keep your personal data for no more than 2 years after our relationship with you ends in line with our business needs. We will delete your personal data sooner if possible.

How we disclose your information

‍We may disclose your information in the following cases:​
  • We can disclose it if we have a legal obligation to do so, or in order to protect other people's property, safety or rights
  • We can exchange information with others to protect against fraud or credit risks
We may contract with third parties to supply services to you on our behalf. These include:
  • Credit card processing services
  • Order fulfilment service providers
  • Analytics service providers
  • Website management service providers
  • Information technology and related infrastructure provision
  • Email delivery services
  • Our auditors and legal advisors
These third parties are known as sub-processors. Where we share your personal data with those sub-processors, they will be bound by confidentiality obligations. We do this to ensure your personal data is kept safe and secure.

What are your rights

​When you provide us with personal data, you have certain legal rights, and these include:​
  • The right to request access to, deletion of or correction of, your personal data held by us at no cost to you
  • The right to request that your personal data be transferred to another person (data portability)
  • The right to be informed of what data processing is taking place
  • The right to restrict processing
  • The right to object to processing of your personal data
  • The right to complain to a supervisory authority (you can do this in the UK at
If you wish to access, rectify, erase or transfer your personal data, please contact us at

The changes we may make to this policy

We can update this policy from time to time as laws change or as our Services or Websites change. If we make material changes to the policy, and we need your consent to those changes, we will contact you by email to do so.